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Customer reviews of Bassetlaw Automotive

We're extremely proud of the feedback our customers have left because we genuinely care about giving the best levels of service. We understand that buying a car can be an uncomfortable & daunting prospect, so we strive to make the buying process as simple & hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Bassetlaw Automotive

Bassetlaw Automotive

Based on 61 customer reviews

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  • 5

    Amazing experience

    By Poppy D on 19 February 2020 | Verified purchase

    Amazing experience, Bassetlaw Automotive couldn’t do enough and made sure every query about the car was answered and rectified in excellent time, plus the car was impeccably presented! Overall incredibly friendly, efficient and hassle-free experience and would recommend to anyone. A big thank you!

    Reply from Bassetlaw Automotive on 19/02/20

    You're welcome Poppy!... It was a pleasure meeting you & your family and it's lovely to read your feedback. I'm sure the car will provide you with many a happy memory. All the best, Martin

  • 5

    Brilliant Service

    By Dave F on 05 February 2020 | Verified purchase

    Absolutely the best customer service experience I’ve ever had in my life. So professional and went the extra 10 miles, let alone the extra mile! Nothing was too much trouble for him and I would have no hesitation in recommending him to family and friends. I would definitely buy from him again 110%. Thanks Bassetlaw Automotive

    Reply from Bassetlaw Automotive on 05/02/20

    Dave, that's a terrific review! Thank you so much!! It was actually 27miles but hey, who's counting? :) I'm glad you thought it was worth me making the trip and I hope the car looks after you for years to come. Best wishes, Martin

  • 5

    Friendly, experienced, professional and relaxed.

    By Rachel R on 23 January 2020 | Verified purchase

    Every question I had about the vehicle was answered quickly, professionally and I felt extremely reassured throughout. I travelled for 2 and a half hours and the welcome I received was friendly and very relaxed with a well needed cup of tea! I never felt pressured to buy the car, I was left to have a good look around myself then shown service papers and mot certificate before the test drive All aspects of the car were explained to be before test driving so I felt comfortable and confident to go. The route was planned very well, being able to hit some speed and feel a few bumps in the road to see how the car handled it. Once Id decided I was very happy to go ahead with the purchase, I was guided through putting insurance and tax in place. The service was very friendly and professional, for me this was my first car purchase and I dont think I could of asked for it to go any smoother. I recieved very professional friendly and reassuring customer service! 10/10 customer service!

    Reply from Bassetlaw Automotive on 23/01/20

    What a lovely review Rachel, thank you so much!! A nice warm cuppa is always a great first step! Thank you both for making the trip and long may you enjoy the car! All the best, Martin

  • 5

    A true 5 star service

    By Sarah S on 13 January 2020 | Verified purchase

    I recently bought a car from Bassetlaw Automotive. I was drawn to the seller by the number of pictures taken of the car, the video and the really good reviews. I had a very pleasant buying experience with the seller, who was honest, genuine and knowledgeable. I didn't feel rushed or pressured into making my purchase.

    Reply from Bassetlaw Automotive on 14/01/20

    Thank you Sarah for taking the time to share your opinions. It's great to hear what helped us stand out and that you enjoyed the experience. Hope to see you again in the future. Martin

  • 5

    Amazing experience

    By Dennis C on 17 November 2019 | Verified purchase

    I highly recommend this company Bassetlaw Automotive from start to finish the whole process a complete pleasure nothing was too much trouble. Thank you

    Reply from Bassetlaw Automotive on 17/11/19

    Dennis. Thanks for your comments and I hope you enjoy your Mercedes. Regards. James and Martin

  • 5

    Bassetlaw Automotive

    By Nick T on 11 November 2019 | Verified purchase

    The guys were really helpful and responsive. Truly a pleasure to deal with and very good buying experience for us.

    Reply from Bassetlaw Automotive on 13/11/19

    Thanks Nick. Glad you enjoyed dealing with us. Regards. James and Martin

  • 5

    Very approachable and a polite genuine experience

    By Khaled E on 09 November 2019 | Verified purchase

    Martin was very open, friendly and certainly gave a genuine experience answering all questions. Highly recommended!

    Reply from Bassetlaw Automotive on 13/11/19

    Thank you Khaled! I only try and buy genuine cars so that I can sell and you can buy with confidence. I'm glad you're happy and I hope the car will serve you well up & down that motorway!... Cheers, Martin

  • 5

    Mini Cooper S Convertable (2009)

    By Matthew A on 04 November 2019 | Verified purchase

    Im 43 years old and have bought many cars in my 25 years of driving but the guys at Bassetlaw Automotive have to be the best people ive delt with so far . They were so friendly it was like buying a car from a family member or close friend . We spoke on the phone a few times before i drove up to see the car, on arrival i was met by the owner & was put at ease straight away i had just driven 90 miles and the first thing he said was can i make you a cup of tea . We took the car out for a test drive and i loved it . There was no pressure to buy the car at all, they even delivered the the car to me as i couldnt get it back on my own ,that was a beautiful touch .The car in question was a 10 year old Mini cooper S convertable after getting it home and driving it for a while a few small issues came up as they would with a older car, i rang Bassetlaw to let them know and they had the issues fixed straight away . I would 100% recomend Bassetlaw Automotive to anyone . Thank you so much guys .

    Reply from Bassetlaw Automotive on 05/11/19

    Thank you Matt for such a detailed review. I always think the offer of a nice warm brew goes a long way! From time to time cars do develop faults but we know the importance of dealing with these issues in a fair & decent way so it's especially pleasing to hear your thoughts on this. You bought a stunning little car there Matt and I hope you enjoy it!.. Martin

  • 5

    Bought a rcz fantastic service would highly recomm

    By Ann G on 08 October 2019 | Verified purchase

    Very friendly great service even car delivered to my door would highly recommend definitely buy another fantastic

    Reply from Bassetlaw Automotive on 08/10/19

    Ann. Thanks for your business it is appreciated and I hope you enjoy your superb RCZ as much as the last one. Regards. James and Martin

  • 5

    car buying with a smile

    By Steve B on 02 October 2019 | Verified purchase

    the car buying process was painless as the guys put us at our ease from start to finish would recommend to anybody it was buying a car as how it should be

    Reply from Bassetlaw Automotive on 02/10/19

    Steve. Thanks for your kind words. Glad you enjoyed dealing with us and we look forward to looking after you again in the future. Best wishes James and Martin

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