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Customer reviews of Bassetlaw Automotive

We're extremely proud of the feedback our customers have left because we genuinely care about giving the best levels of service. We understand that buying a car can be an uncomfortable & daunting prospect, so we strive to make the buying process as simple & hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Bassetlaw Automotive

Bassetlaw Automotive

Based on 68 customer reviews

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  • 5

    Superb,would not hesitate in the future !

    By Elsa S on 24 May 2019 | Verified purchase

    Polite,charming,knowledgeable,professional person and company. No pressure,pleasurable experience all round....superb car,very fair price!

    Reply from Bassetlaw Automotive on 25/05/19

    It was a pleasure meeting you both Elsa, and thank you for your glowing review. You chose a lovely little car there and I'm sure you'll enjoy many a happy time with it. All the best, Martin

  • 5

    Black Beetle

    By Alicia O on 16 May 2019 | Verified purchase

    Completely honest, professional and courteous and prompt service. Great buy and completely happy with my little Volkswagen Beetle with its go faster stripes!

    Reply from Bassetlaw Automotive on 16/05/19

    Alicia thanks for such lovely comments. You will enjoy your Beetle!! Thanks again for your business. Regards. James

  • 5

    Easy way to buy a car

    By Elizabeth B on 10 May 2019 | Verified purchase

    Friendly, relaxed non pushy approach. Happy for test drive where and as far as you like. Big dealerships could learn a lot

    Reply from Bassetlaw Automotive on 10/05/19

    Thanks for your comments. I hope the weather improves so you can have the roof down soon!

  • 5

    Friendly and efficient

    By Mandy K on 04 May 2019 | Verified purchase

    Easy going, no pressure, everything that I asked for was sorted , even delivered the car to me . Great service. Definitely recommend. Thank you

    Reply from Bassetlaw Automotive on 04/05/19

    Thanks Mandy. We appreciate your comments and I am sure the car will serve you and your dogs well !!

  • 5

    Bassetlaw the best

    By Louise S on 25 April 2019 | Verified purchase

    Bassetlaw are by far the best car dealers i have dealt with. They honest and helpful . I have already told friends if they are looking for a car then these are the guys you need to go to. If i change my car again then i definitely will be going back.

    Reply from Bassetlaw Automotive on 25/04/19

    Thank you Louise. We really appreciate your custom but it’s even better when we hear we’ve got such happy customers. All the best, Martin

  • 5

    A great car buying experience

    By Caroline H on 24 April 2019 | Verified purchase

    This was my first experience of buying a used car so I was slightly apprehensive about the process. Bassetlaw Automotive were extremely helpful, and they made the whole process easy and enjoyable. Their contact with me was always professional and they responded to my quires quickly. They gave me all the information I needed and I felt comfortable in all my dealings with them. Bassetlaw Automotive took great care to ensure that I was happy with my purchase and I felt that they valued my custom. They are approachable, caring and professional. I would recommend Bassetlaw Automotive based on my experience.

    Reply from Bassetlaw Automotive on 25/04/19

    Thanks Caroline for sharing your feedback. We know dealing with second hand car dealers can be daunting but it really needn’t be. We try and be fair & decent people first & foremost and it’s great to hear it makes a difference. I hope you enjoy your Alto for as long as you did the Fiesta. All the best, Martin

  • 5

    Great little Aygo

    By Ian B on 23 April 2019 | Verified purchase

    The guys at Bassetlaw Automotive have a genuine enthusiasm for making sure you find the right car, and making the car buying experience an enjoyable one. They went out of their way to meet us half way with the car to check it over before we lost the light. No problem sending additional photos or answering questions. ...and they were happy to cost up some additional options that I was dithering about to help clarify things. My daughter's really happy with the car, which is an excellent condition low mileage vehicle and we were happy with the price. Thank you.

    Reply from Bassetlaw Automotive on 24/04/19

    Thanks for taking the time to share your thoughts Ian, and it’s great to hear we’ve done a good job! I think the levels of service are just as important as the quality of our cars, especially as you’re spending your hard earned money. I hope B enjoys the Aygo for many years to come! All the best, Martin

  • 5

    Superstar amongst second hand car dealers

    By Dominik K on 06 April 2019 | Verified purchase

    I have had the pleasure of experiencing Martin's first class customer service. I have chosen to enquire about a Citroen DS3 Sport and Martin's approach to the entire process was excellent. The car was clean and well presented, we took it for a test drive, had a good chat about the vehicle and afterwards I decided to purchase it. Martin took it through the MOT, he took care of changing the owenership and we taxed the car together. Unfortunately after purchase the car had a minor issue which was unforseen by both of us, but Martin took charge of the repair - taking it to a garage, replacing the minor part, making sure everything was in order and he even delivered to car after the repair. On top of everything he bought us flowers as an apology and emphasised that the 3 month warranty he provides will run from the delivery date. In the second hand car market Martin is an absolute legend. I would trust Martin with buying another car without hesitation.

    Reply from Bassetlaw Automotive on 07/04/19

    Dom, that review is brilliant. I'll transfer you that fiver straight away. ;) Joking aside, its great to hear that you're happy with everything. It's easy to give good service when everything goes to plan. It's more of a test when issues arise which I'm glad to have passed. I appreciate your feedback, your custom & your understanding. Thanks again and enjoy the car. Martin

  • 5


    By Carol C on 06 April 2019 | Verified purchase

    Very helpful and friendly, which made the whole process both easy and stress free. BA helped me sort out the road tax and the DVLA documentation; nothing was too much trouble which I really appreciated. Not had the car long, but so far am really pleased with it. Would use this dealer again and would definitely recommend to others.

    Reply from Bassetlaw Automotive on 07/04/19

    Thank you Carol. I appreciate you taking the time to share your feedback. Thanks again for your custom and it'd be great to see you again in years to come. Martin

  • 5

    Fantastic Service

    By Bradley R on 19 March 2019 | Verified purchase

    Bassetlaw Automotive were extremely helpful and welcoming, he made the whole process very easy for us. A very genuine seller who will ensure you have the greatest car buying experience. I will definitely recommend Bassetlaw Automotive to my friends and family and it will be the first place I look for a car in the future.

    Reply from Bassetlaw Automotive on 19/03/19

    Thanks for the positive feedback Bradley, its much appreciated. It'd be a pleasure to see you and your family here again in the future. Enjoy the car! All the best - Martin