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Customer reviews of Bassetlaw Automotive

We're extremely proud of the feedback our customers have left because we genuinely care about giving the best levels of service. We understand that buying a car can be an uncomfortable & daunting prospect, so we strive to make the buying process as simple & hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Bassetlaw Automotive

Bassetlaw Automotive

Based on 65 customer reviews

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  • 5

    Friendly and efficient

    By Mandy K on 04 May 2019 | Verified purchase

    Easy going, no pressure, everything that I asked for was sorted , even delivered the car to me . Great service. Definitely recommend. Thank you

    Reply from Bassetlaw Automotive on 04/05/19

    Thanks Mandy. We appreciate your comments and I am sure the car will serve you and your dogs well !!

  • 5

    Bassetlaw the best

    By Louise S on 25 April 2019 | Verified purchase

    Bassetlaw are by far the best car dealers i have dealt with. They honest and helpful . I have already told friends if they are looking for a car then these are the guys you need to go to. If i change my car again then i definitely will be going back.

    Reply from Bassetlaw Automotive on 25/04/19

    Thank you Louise. We really appreciate your custom but it’s even better when we hear we’ve got such happy customers. All the best, Martin

  • 5

    A great car buying experience

    By Caroline H on 24 April 2019 | Verified purchase

    This was my first experience of buying a used car so I was slightly apprehensive about the process. Bassetlaw Automotive were extremely helpful, and they made the whole process easy and enjoyable. Their contact with me was always professional and they responded to my quires quickly. They gave me all the information I needed and I felt comfortable in all my dealings with them. Bassetlaw Automotive took great care to ensure that I was happy with my purchase and I felt that they valued my custom. They are approachable, caring and professional. I would recommend Bassetlaw Automotive based on my experience.

    Reply from Bassetlaw Automotive on 25/04/19

    Thanks Caroline for sharing your feedback. We know dealing with second hand car dealers can be daunting but it really needn’t be. We try and be fair & decent people first & foremost and it’s great to hear it makes a difference. I hope you enjoy your Alto for as long as you did the Fiesta. All the best, Martin

  • 5

    Great little Aygo

    By Ian B on 23 April 2019 | Verified purchase

    The guys at Bassetlaw Automotive have a genuine enthusiasm for making sure you find the right car, and making the car buying experience an enjoyable one. They went out of their way to meet us half way with the car to check it over before we lost the light. No problem sending additional photos or answering questions. ...and they were happy to cost up some additional options that I was dithering about to help clarify things. My daughter's really happy with the car, which is an excellent condition low mileage vehicle and we were happy with the price. Thank you.

    Reply from Bassetlaw Automotive on 24/04/19

    Thanks for taking the time to share your thoughts Ian, and it’s great to hear we’ve done a good job! I think the levels of service are just as important as the quality of our cars, especially as you’re spending your hard earned money. I hope B enjoys the Aygo for many years to come! All the best, Martin

  • 5

    Superstar amongst second hand car dealers

    By Dominik K on 06 April 2019 | Verified purchase

    I have had the pleasure of experiencing Martin's first class customer service. I have chosen to enquire about a Citroen DS3 Sport and Martin's approach to the entire process was excellent. The car was clean and well presented, we took it for a test drive, had a good chat about the vehicle and afterwards I decided to purchase it. Martin took it through the MOT, he took care of changing the owenership and we taxed the car together. Unfortunately after purchase the car had a minor issue which was unforseen by both of us, but Martin took charge of the repair - taking it to a garage, replacing the minor part, making sure everything was in order and he even delivered to car after the repair. On top of everything he bought us flowers as an apology and emphasised that the 3 month warranty he provides will run from the delivery date. In the second hand car market Martin is an absolute legend. I would trust Martin with buying another car without hesitation.

    Reply from Bassetlaw Automotive on 07/04/19

    Dom, that review is brilliant. I'll transfer you that fiver straight away. ;) Joking aside, its great to hear that you're happy with everything. It's easy to give good service when everything goes to plan. It's more of a test when issues arise which I'm glad to have passed. I appreciate your feedback, your custom & your understanding. Thanks again and enjoy the car. Martin

  • 5


    By Carol C on 06 April 2019 | Verified purchase

    Very helpful and friendly, which made the whole process both easy and stress free. BA helped me sort out the road tax and the DVLA documentation; nothing was too much trouble which I really appreciated. Not had the car long, but so far am really pleased with it. Would use this dealer again and would definitely recommend to others.

    Reply from Bassetlaw Automotive on 07/04/19

    Thank you Carol. I appreciate you taking the time to share your feedback. Thanks again for your custom and it'd be great to see you again in years to come. Martin

  • 5

    Fantastic Service

    By Bradley R on 19 March 2019 | Verified purchase

    Bassetlaw Automotive were extremely helpful and welcoming, he made the whole process very easy for us. A very genuine seller who will ensure you have the greatest car buying experience. I will definitely recommend Bassetlaw Automotive to my friends and family and it will be the first place I look for a car in the future.

    Reply from Bassetlaw Automotive on 19/03/19

    Thanks for the positive feedback Bradley, its much appreciated. It'd be a pleasure to see you and your family here again in the future. Enjoy the car! All the best - Martin

  • 5

    Very well run business

    By Ben F on 10 March 2019 | Verified purchase

    Firstly I would like to say what a pleasant experience it was to deal with this Company. They were organised and efficient at all times. They were honest and reasonable with the price. They communicated by email and by telephone throughout the Sale of the vehicle and were always approachable when we had questions to ask. I would certainly recommend buying a car from Bassetlaw Automotives, especially a First Car as their prices are very reasonable

    Reply from Bassetlaw Automotive on 11/03/19

    Hi Ben, Thanks for taking the time to share your feedback. It's great to hear that you're so happy with how we go about our business. We sell a lot of 'first cars' to people who have just passed or who are still learning. It's a privilege to be part of such a milestone. Thanks again. Martin

  • 5


    By Stacia R on 24 January 2019 | Verified purchase

    Just brought a car off of Martin he was brilliant throughout. Very helpful honest and professional throughout. I would definately buy off him again.

    Reply from Bassetlaw Automotive on 07/02/19

    Hi Stacia, Thank you for sharing your feedback. I’m pleased to hear you’re pleased with the service and I hope you enjoy the car for years to come. Thank you once again, Martin

  • 5

    Daughters first car

    By Adrian S on 16 January 2019 | Verified purchase

    My daughter was looking for her first car and spotted a Fiesta at Bassetlaw Automotive. My partner and I arranged to look at the car on Saturday mhe owner showed us around the car then left us with it for a while, we then took it for a test drive. We took our daughter later that afternoon to have a final look - after pointing out a couple of minor things, we agreed to purchase the car. We were told the car would be ready the following Saturday, (baring in mind we bought the car between Christmas and New Year) the owner kept in touch throughout the week and sorted the couple of things we had pointed out. He delivered the car on the Saturday morning as agreed. Extremely happy with the car and the service we were given. Would highly recommend Bassetlaw Automotive. Thank you.

    Reply from Bassetlaw Automotive on 17/01/19

    Hi Adrian, Thanks for taking the time to share your thoughts. I sell a lot of cars to young drivers and it's lovely to be part of such a special occasion. Everyone remembers their first car and I hope H goes on the cherish the Fiesta for years to come. Martin