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Customer reviews of Bassetlaw Automotive

We're extremely proud of the feedback our customers have left because we genuinely care about giving the best levels of service. We understand that buying a car can be an uncomfortable & daunting prospect, so we strive to make the buying process as simple & hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Bassetlaw Automotive

Bassetlaw Automotive

Based on 61 customer reviews

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  • 5

    Superstar amongst second hand car dealers

    By Dominik K on 06 April 2019 | Verified purchase

    I have had the pleasure of experiencing Martin's first class customer service. I have chosen to enquire about a Citroen DS3 Sport and Martin's approach to the entire process was excellent. The car was clean and well presented, we took it for a test drive, had a good chat about the vehicle and afterwards I decided to purchase it. Martin took it through the MOT, he took care of changing the owenership and we taxed the car together. Unfortunately after purchase the car had a minor issue which was unforseen by both of us, but Martin took charge of the repair - taking it to a garage, replacing the minor part, making sure everything was in order and he even delivered to car after the repair. On top of everything he bought us flowers as an apology and emphasised that the 3 month warranty he provides will run from the delivery date. In the second hand car market Martin is an absolute legend. I would trust Martin with buying another car without hesitation.

    Reply from Bassetlaw Automotive on 07/04/19

    Dom, that review is brilliant. I'll transfer you that fiver straight away. ;) Joking aside, its great to hear that you're happy with everything. It's easy to give good service when everything goes to plan. It's more of a test when issues arise which I'm glad to have passed. I appreciate your feedback, your custom & your understanding. Thanks again and enjoy the car. Martin

  • 5


    By Carol C on 06 April 2019 | Verified purchase

    Very helpful and friendly, which made the whole process both easy and stress free. BA helped me sort out the road tax and the DVLA documentation; nothing was too much trouble which I really appreciated. Not had the car long, but so far am really pleased with it. Would use this dealer again and would definitely recommend to others.

    Reply from Bassetlaw Automotive on 07/04/19

    Thank you Carol. I appreciate you taking the time to share your feedback. Thanks again for your custom and it'd be great to see you again in years to come. Martin

  • 5

    Fantastic Service

    By Bradley R on 19 March 2019 | Verified purchase

    Bassetlaw Automotive were extremely helpful and welcoming, he made the whole process very easy for us. A very genuine seller who will ensure you have the greatest car buying experience. I will definitely recommend Bassetlaw Automotive to my friends and family and it will be the first place I look for a car in the future.

    Reply from Bassetlaw Automotive on 19/03/19

    Thanks for the positive feedback Bradley, its much appreciated. It'd be a pleasure to see you and your family here again in the future. Enjoy the car! All the best - Martin

  • 5

    Very well run business

    By Ben F on 10 March 2019 | Verified purchase

    Firstly I would like to say what a pleasant experience it was to deal with this Company. They were organised and efficient at all times. They were honest and reasonable with the price. They communicated by email and by telephone throughout the Sale of the vehicle and were always approachable when we had questions to ask. I would certainly recommend buying a car from Bassetlaw Automotives, especially a First Car as their prices are very reasonable

    Reply from Bassetlaw Automotive on 11/03/19

    Hi Ben, Thanks for taking the time to share your feedback. It's great to hear that you're so happy with how we go about our business. We sell a lot of 'first cars' to people who have just passed or who are still learning. It's a privilege to be part of such a milestone. Thanks again. Martin

  • 5


    By Stacia R on 24 January 2019 | Verified purchase

    Just brought a car off of Martin he was brilliant throughout. Very helpful honest and professional throughout. I would definately buy off him again.

    Reply from Bassetlaw Automotive on 07/02/19

    Hi Stacia, Thank you for sharing your feedback. I’m pleased to hear you’re pleased with the service and I hope you enjoy the car for years to come. Thank you once again, Martin

  • 5

    Daughters first car

    By Adrian S on 16 January 2019 | Verified purchase

    My daughter was looking for her first car and spotted a Fiesta at Bassetlaw Automotive. My partner and I arranged to look at the car on Saturday mhe owner showed us around the car then left us with it for a while, we then took it for a test drive. We took our daughter later that afternoon to have a final look - after pointing out a couple of minor things, we agreed to purchase the car. We were told the car would be ready the following Saturday, (baring in mind we bought the car between Christmas and New Year) the owner kept in touch throughout the week and sorted the couple of things we had pointed out. He delivered the car on the Saturday morning as agreed. Extremely happy with the car and the service we were given. Would highly recommend Bassetlaw Automotive. Thank you.

    Reply from Bassetlaw Automotive on 17/01/19

    Hi Adrian, Thanks for taking the time to share your thoughts. I sell a lot of cars to young drivers and it's lovely to be part of such a special occasion. Everyone remembers their first car and I hope H goes on the cherish the Fiesta for years to come. Martin

  • 5

    Bmw M140i happy customer

    By Daryl W on 02 January 2019 | Verified purchase

    I decided recently to purchase a new car and found one advertised with Bassetlaw automotive. After a call and a few messages to check a few specifications I took a drive out to view the 17 plate BMW M140i I was greeted on arrival and shown round the vehicle then handed the keys to look round at my leisure. After a test drive and a coffee we struck a deal including a part exchange I had. Later that day I sent over a small deposit by bank transfer and on the 22nd of December 2018 we completed the deal and I drove off in my new car which I'm delighted with. Happy new year and all the best for 2019

    Reply from Bassetlaw Automotive on 03/01/19

    Thank you for taking the time to send in a review Daryl. I try and make the experience as enjoyable and as straight forward as possible. I'm sure you'll have no trouble enjoying such an amazing car. Martin

  • 5

    Very Satisfied with Bassetlaw Automotive

    By Bruce D on 07 December 2018 | Verified purchase

    Excellent customer service from the owner at Bassetlaw Automotive. The car was immaculately presented and ready for me on arrival. He explained the history of the car and answered any questions I had for him. I also part exchanged my Corsa with him and he handled all the paperwork while I waited. All in all a very satisfactory encounter and the car is fabulous. I would thoroughly recommend this Company to any future car buyer. I have now asked him to source another car for my daughter. Great business !!

  • 5

    Pleasant and friendly, great service

    By Paul W on 17 November 2018 | Verified purchase

    Despite being a small trader I felt like I was in a professional environment at all times and that I was going to be looked after. There was no hard selling. Discussions were open and honest and I'd recommend using this business if you are looking for a trouble free car buying experience.

    Reply from Bassetlaw Automotive on 21/11/18

    Thanks for sharing your thoughts Paul. I trust the X5 got you home ok and serves you well going forward. All the best. Martin

  • 5

    Outstanding customer service and honest garage

    By Louise B on 06 November 2018 | Verified purchase

    Martin was honestly one of the best car garages I have had the pleasure of buying from. He went up and beyond to meet my very high standards, sending multiple videos, the car is exactly what how he described which is very, very clean. My husband has medical ocd so buying a car can be very difficult, we was lucky enough to find Martin and our new car on auto trader after 6-7 weeks of looking and having our time wasted by other garages. He drove the car to us in Shropshire which made everything so much easier. Thanks again Martin, will definitely recommend.

    Reply from Bassetlaw Automotive on 07/11/18

    Hi Louise, Thank you for taking the time to share your opinions. It's great to hear that both you & your husband are so happy with everything. Customer service is absolutely key for me so being able to send the videos and deliver the car to you are not problems at all if they hep you get what you want. All the best guys and thanks again, Martin