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Customer reviews of Bassetlaw Automotive

We're extremely proud of the feedback our customers have left because we genuinely care about giving the best levels of service. We understand that buying a car can be an uncomfortable & daunting prospect, so we strive to make the buying process as simple & hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Bassetlaw Automotive

Bassetlaw Automotive

Based on 61 customer reviews

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  • 5

    An Exemplary Experience - highly recommended

    By Darin H on 04 November 2018 | Verified purchase

    A truly professional and very personable experience dealing with Bassetlaw Automotive. A credit to the automotive sale industry and an absolute pleasure to deal with. Certainly one of the best experiences in purchasing a car. A service that is definitely and considerably, above the rest! Excellent.

    Reply from Bassetlaw Automotive on 04/11/18

    Thank you Darin for such glowing feedback! Providing customer service is no harder than simply treating people properly. I’m glad it helps us stand out. It was a pleasure meeting you and I wish you & the 320i all the best for years to come. Martin

  • 5

    Fantastic service

    By Sophie C on 31 October 2018 | Verified purchase

    Very enjoyable and stress free experience. He was friendly and helpful and went the extra mile.

    Reply from Bassetlaw Automotive on 02/11/18

    Hi Sophie. Thanks for taking the time to post this. It’s important to me that my customers enjoy their new cars but also the experience of buying them. Don’t hesitate to get back to me, no matter how small the query. Martin

  • 5

    Car buying

    By Wendy S on 13 October 2018 | Verified purchase

    Very friendly & stress free experience all questions answered,no pressure to buy & time was no issue spent a good while chatting & gave plenty of information about vehicle I was viewing,responded quickly to any text/e.mails .Purchased vehicle & would recommend Bassetlaw automotive to anyone excellent service

    Reply from Bassetlaw Automotive on 15/10/18

    Thank you Wendy for such a positive review. I really don't think buying a car needs to be stressful at all. I want my customers to be comfortable here and feel at home. The car you bought fit your requirements perfectly and at an affordable price too. If you need me going forward then don't hesitate to give me a call. Martin

  • 5

    Highly recommend Bassetlaw Automotive.

    By Claire H on 18 September 2018 | Verified purchase

    Bassetlaw Automotive is a company I thoroughly recommend. The standard of Customer Service is excellent. I am very pleased with the quality of car I purchased. We all know that buying a car can be a stressful experience but I can honestly say that there was no stress involved because of the highly professional and friendly service given. I will confidently be recommending Bassetlaw Automotive to friends and family.

    Reply from Bassetlaw Automotive on 19/09/18

    Thank you for your review Claire. I don't believe that buying a car needs to be stressful, in fact I think you should enjoy the experience. It's great to hear that you're pleased with the car and you know where I am if you need me in future. Martin

  • 5

    Excellent car dealership

    By Jonathan T on 21 August 2018 | Verified purchase

    It was a pleasure to deal with Martin a really friendly person and the car he sold me was in pristine condition mechanical and visually for its age. He’s an honest person with a good business

    Reply from Bassetlaw Automotive on 29/08/18

    I'm glad you're happy with the car Jonathan and thank you for travelling over to see us. I appreciate you taking the time to share such positive feedback. If you, your family or friends need me in future then it would be great to see you again. Martin

  • 5

    5 Star dealer.

    By Mike R on 06 August 2018 | Verified purchase

    Martin was a pleasure to deal with from the start. He kept me informed of the car's potential sale while I was busy trying to sort the money and held on to the car for me. He brought it to my mechanic so he could give it a look over and when I purchased the car he picked me up from the train station and put £20 of fuel in it! The car is fantastic and well presented. I would have no hesitation in doing business with Martin again. Great guy.

    Reply from Bassetlaw Automotive on 09/08/18

    Thanks for taking the time to review us Mike. I know you'd had your eye on the car for a while so it was great to finally see you drive it home.It was a pleasure meeting you and if you ever need a lift from Retford train station again then just give me a shout. Martin

  • 5

    Amazing experience

    By Amy F on 25 June 2018 | Verified purchase

    I would throughly recommend Martin to absolutely anyone. He is so friendly, approachable and knowledgeable. Completely reliable. The car is in immaculate condition to say it is 8 years old. From the get go, the communication was excellent and continued throughout the purchase of the car and also after as Martin continuously checked up to see if the car was at my standards. I would definitely purchase a car via him in the future.

    Reply from Bassetlaw Automotive on 26/06/18

    Hi Amy, Thank you for taking the time to send me a review. Thank you also for your kind words. If you need any help or advice going forward then you know where I am and it’d be great to see you again in future. Martin

  • 5

    A pleasure to deal with

    By Debbie C on 24 May 2018 | Verified purchase

    What a fantastic experience buy my car from Bassetlaw Automotive. A pleasure to deal with right from my initial call through to picking up my car. They spent time talking to me and gave me all the time I wanted to look round the car and ask questions. I was kept informed at all times. Would definitely recommend them to anyone looking to buy a car. Can't thank them enough.

    Reply from Bassetlaw Automotive on 24/05/18

    Thank you Debbie for sharing your opinions. It was a pleasure meeting you guys too and I’m glad that we got you back in the road so quickly. Enjoy the car and I hope to see you in the future. Martin

  • 5

    Purchase of an Alfa Mito

    By Lorraine L on 02 May 2018 | Verified purchase

    I bought an Alfa Mito from Bassetlaw Automotive.It was a friendly and stress free car buying experience.No pressure sales. Nothing too much trouble.Would definitely recommend.

    Reply from Bassetlaw Automotive on 02/05/18

    Thanks for the kind words Lorraine. I don't believe there's need for stress & pressure in today's age but I'm glad to hear it makes a difference. You know where to find me if / when you need me in the future. Martin

  • 5

    very enjoyable not the usual pressure

    By Alan W on 12 April 2018 | Verified purchase

    Very calm and informative nice experience.Nothing was to much trouble If the car is as good as the salesman i shall be very happy.