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Customer reviews of Bassetlaw Automotive

We're extremely proud of the feedback our customers have left because we genuinely care about giving the best levels of service. We understand that buying a car can be an uncomfortable & daunting prospect, so we strive to make the buying process as simple & hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Bassetlaw Automotive

Bassetlaw Automotive

Based on 65 customer reviews

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  • 5

    Bmw M140i happy customer

    By Daryl W on 02 January 2019 | Verified purchase

    I decided recently to purchase a new car and found one advertised with Bassetlaw automotive. After a call and a few messages to check a few specifications I took a drive out to view the 17 plate BMW M140i I was greeted on arrival and shown round the vehicle then handed the keys to look round at my leisure. After a test drive and a coffee we struck a deal including a part exchange I had. Later that day I sent over a small deposit by bank transfer and on the 22nd of December 2018 we completed the deal and I drove off in my new car which I'm delighted with. Happy new year and all the best for 2019

    Reply from Bassetlaw Automotive on 03/01/19

    Thank you for taking the time to send in a review Daryl. I try and make the experience as enjoyable and as straight forward as possible. I'm sure you'll have no trouble enjoying such an amazing car. Martin

  • 5

    Very Satisfied with Bassetlaw Automotive

    By Bruce D on 07 December 2018 | Verified purchase

    Excellent customer service from the owner at Bassetlaw Automotive. The car was immaculately presented and ready for me on arrival. He explained the history of the car and answered any questions I had for him. I also part exchanged my Corsa with him and he handled all the paperwork while I waited. All in all a very satisfactory encounter and the car is fabulous. I would thoroughly recommend this Company to any future car buyer. I have now asked him to source another car for my daughter. Great business !!

  • 5

    Pleasant and friendly, great service

    By Paul W on 17 November 2018 | Verified purchase

    Despite being a small trader I felt like I was in a professional environment at all times and that I was going to be looked after. There was no hard selling. Discussions were open and honest and I'd recommend using this business if you are looking for a trouble free car buying experience.

    Reply from Bassetlaw Automotive on 21/11/18

    Thanks for sharing your thoughts Paul. I trust the X5 got you home ok and serves you well going forward. All the best. Martin

  • 5

    Outstanding customer service and honest garage

    By Louise B on 06 November 2018 | Verified purchase

    Martin was honestly one of the best car garages I have had the pleasure of buying from. He went up and beyond to meet my very high standards, sending multiple videos, the car is exactly what how he described which is very, very clean. My husband has medical ocd so buying a car can be very difficult, we was lucky enough to find Martin and our new car on auto trader after 6-7 weeks of looking and having our time wasted by other garages. He drove the car to us in Shropshire which made everything so much easier. Thanks again Martin, will definitely recommend.

    Reply from Bassetlaw Automotive on 07/11/18

    Hi Louise, Thank you for taking the time to share your opinions. It's great to hear that both you & your husband are so happy with everything. Customer service is absolutely key for me so being able to send the videos and deliver the car to you are not problems at all if they hep you get what you want. All the best guys and thanks again, Martin

  • 5

    An Exemplary Experience - highly recommended

    By Darin H on 04 November 2018 | Verified purchase

    A truly professional and very personable experience dealing with Bassetlaw Automotive. A credit to the automotive sale industry and an absolute pleasure to deal with. Certainly one of the best experiences in purchasing a car. A service that is definitely and considerably, above the rest! Excellent.

    Reply from Bassetlaw Automotive on 04/11/18

    Thank you Darin for such glowing feedback! Providing customer service is no harder than simply treating people properly. I’m glad it helps us stand out. It was a pleasure meeting you and I wish you & the 320i all the best for years to come. Martin

  • 5

    Fantastic service

    By Sophie C on 31 October 2018 | Verified purchase

    Very enjoyable and stress free experience. He was friendly and helpful and went the extra mile.

    Reply from Bassetlaw Automotive on 02/11/18

    Hi Sophie. Thanks for taking the time to post this. It’s important to me that my customers enjoy their new cars but also the experience of buying them. Don’t hesitate to get back to me, no matter how small the query. Martin

  • 5

    Car buying

    By Wendy S on 13 October 2018 | Verified purchase

    Very friendly & stress free experience all questions answered,no pressure to buy & time was no issue spent a good while chatting & gave plenty of information about vehicle I was viewing,responded quickly to any text/e.mails .Purchased vehicle & would recommend Bassetlaw automotive to anyone excellent service

    Reply from Bassetlaw Automotive on 15/10/18

    Thank you Wendy for such a positive review. I really don't think buying a car needs to be stressful at all. I want my customers to be comfortable here and feel at home. The car you bought fit your requirements perfectly and at an affordable price too. If you need me going forward then don't hesitate to give me a call. Martin

  • 5

    Highly recommend Bassetlaw Automotive.

    By Claire H on 18 September 2018 | Verified purchase

    Bassetlaw Automotive is a company I thoroughly recommend. The standard of Customer Service is excellent. I am very pleased with the quality of car I purchased. We all know that buying a car can be a stressful experience but I can honestly say that there was no stress involved because of the highly professional and friendly service given. I will confidently be recommending Bassetlaw Automotive to friends and family.

    Reply from Bassetlaw Automotive on 19/09/18

    Thank you for your review Claire. I don't believe that buying a car needs to be stressful, in fact I think you should enjoy the experience. It's great to hear that you're pleased with the car and you know where I am if you need me in future. Martin

  • 5

    Excellent car dealership

    By Jonathan T on 21 August 2018 | Verified purchase

    It was a pleasure to deal with Martin a really friendly person and the car he sold me was in pristine condition mechanical and visually for its age. He’s an honest person with a good business

    Reply from Bassetlaw Automotive on 29/08/18

    I'm glad you're happy with the car Jonathan and thank you for travelling over to see us. I appreciate you taking the time to share such positive feedback. If you, your family or friends need me in future then it would be great to see you again. Martin

  • 5

    5 Star dealer.

    By Mike R on 06 August 2018 | Verified purchase

    Martin was a pleasure to deal with from the start. He kept me informed of the car's potential sale while I was busy trying to sort the money and held on to the car for me. He brought it to my mechanic so he could give it a look over and when I purchased the car he picked me up from the train station and put £20 of fuel in it! The car is fantastic and well presented. I would have no hesitation in doing business with Martin again. Great guy.

    Reply from Bassetlaw Automotive on 09/08/18

    Thanks for taking the time to review us Mike. I know you'd had your eye on the car for a while so it was great to finally see you drive it home.It was a pleasure meeting you and if you ever need a lift from Retford train station again then just give me a shout. Martin