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Customer reviews of Bassetlaw Automotive

We're extremely proud of the feedback our customers have left because we genuinely care about giving the best levels of service. We understand that buying a car can be an uncomfortable & daunting prospect, so we strive to make the buying process as simple & hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Bassetlaw Automotive

Bassetlaw Automotive

Based on 61 customer reviews

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  • 5

    Absolutely Fantastic

    By Russell D on 27 March 2018 | Verified purchase

    Absolutely fantastic from start to finish. From the initial contact and throughout the purchase. I thoroughly brilliant dealer to work with. If only I had more cars to buy and sell.

    Reply from Bassetlaw Automotive on 28/03/18

    Cheers Russell, Thank you for the feedback! It's really encouraging to hear how happy you guys were. It's so easy now to keep in regular contact throughout with texts and emails pretty much 24/7. I'm glad it makes a positive impression. Best wishes for the future to you, C & the kids and I'm sure the car will serve you well. Martin & my family...

  • 5

    Highly recommended trustworthy and honest

    By Heidi P on 23 March 2018 | Verified purchase

    Martin was professional throughout answered all my questions open and honestly. Replied quickly to Emails. After two disaster purchases of second hand cars Martin has restored our faith. A true family man that would only sell a car he would use for his own children. I would recommend Martin to anyone wanting to purchase a reliable second hand car. He was a true breath of fresh air compared to previous experiences and had restored our faith that there are some decent second hand car dealers out there. After care fantastic and nothing too much trouble. We wish Martin and his family all the very best for his new business.

    Reply from Bassetlaw Automotive on 23/03/18

    Thank you Heidi, I'm glad I was able to provide you guys a level of service that stood out from the crowd and a car that you'd been looking for so long. Your Mazda really is a gem and I'm sure you'll enjoy many miles of happy motoring. Don't hesitate to get back to me if you need anything and thank you both once again for your business. Best wishes, Martin

  • 5

    Welcoming, professional, efficient and friendly.

    By John L on 29 January 2020 | Purchase not verified

    Very professional and certainly willing to meet your requirements however strange and supply a first class service.

    Reply from Bassetlaw Automotive on 29/01/20

    Hi John! Thanks for taking the time to write a review. I hope Mrs L and the grandkids enjoy it as much as the last one. All the best, Martin

  • 5

    Excellent seller.

    By Sally F on 18 October 2018 | Purchase not verified

    The car was exactly how it was described and was a fantastic price. Martin was extremely plesent and did not put me under any pressure at all to buy and responded very quickly to my enquiries. I now have one very happy 20 year old son who will never forget his first car lol. Thank you Martin and I look forward to doing business with you in the future. I will get saving up and hopefully will be able to afford one of those other lovely cars you have for sale. You deserve all the success you get and I really appreciated you sorting out the tax for me. You certainly go that extra mile and delivery good customer service. Thanks again

    Reply from Bassetlaw Automotive on 18/10/18

    Thanks for this Sally. I seem to sell quite a few cars to new drivers and it's great to be a part of it because you're right, you always remember your first. I really hope he enjoys it! Customer service shouldn't be reserved for £20k cars, everyone should be treated decently. You'd be welcome back here anytime, thanks again. Martin

  • 5

    Sold my car to Bassetlaw

    By Jake M on 13 October 2018 | Purchase not verified

    I sold my car to assetlaw Automative, he was pleasure to deal with, didn’t waste my time and was a perfect transaction & would highly recommend anyone his way.

    Reply from Bassetlaw Automotive on 15/10/18

    Thanks for this Jake. I try & buy most of my stock from private individuals like yourself so that I get to know who's owned the car and how it's been looked after. You'd kept the Astra in great condition and the service history made it really appealing. Al the best for the future. Martin

  • 5

    Happy customer!

    By Darren P on 04 October 2018 | Purchase not verified

    I have purchased several cars from Martin over the years and know that he will be my first port of call for the next. He will happily answer any questions you have and will go out of his way to make sure you are a happy customer.

    Reply from Bassetlaw Automotive on 05/10/18

    Thanks for this Darren. It's great to hear that you've been happy with the way we deal with you. Long standing custom like yours is so important to the longevity of the business so a big thanks! Martin

  • 5

    Nissan Qashqai

    By Emma W on 27 July 2018 | Purchase not verified

    Martin at Bassetlaw Automotive is a breath of fresh air when it comes to purchasing a used vehicle, his customer service is outstanding - open and honest giving me complete confidence in the vehicle. All emails and texts were responded to quickly from the start, answering all queries and even having an advisory on the current MOT investigated before I travelled 187 miles to view, test and purchase my vehicle! I'd certainly make that journey again in the future if I'm ever looking for another car and 100% recommend Bassetlaw Automotive to anyone. Thank you Martin!

    Reply from Bassetlaw Automotive on 27/07/18

    It’s rare that someone would travel 187 miles to buy a car and even rarer that someone would travel that far to buy from a small independent like us. I never thought it possible for a relatively young business so I’m humbled and very grateful Emma for your custom and for your glowing review. I hope the car serves you well and it would be fantastic to see you again in future. Martin

  • 5

    Professional & Friendly Dealership

    By Lynne P on 28 May 2018 | Purchase not verified

    Although a small dealership the owner did everything we asked of him & answered all our questions. We asked for additional work to be completed and they kept us informed all the way through

    Reply from Bassetlaw Automotive on 02/06/18

    Thank you for your feedback Lynne. Its good to hear that we met your requirements. Thanks again for your valued custom and I hope to see you again some time. Martin

  • 5

    Excellent service

    By Rachel R on 23 March 2018 | Purchase not verified

    Very experienced within the business. The seller knows their stuff and can help you with whatever you’re after. Friendly, easily approachable, reliable and trustworthy. High recommended!

    Reply from Bassetlaw Automotive on 26/03/18

    Thanks for the feedback Rachel, I'm glad you were satisfied with the service. If you know of anyone looking for a car I'd be very grateful for the recommendation. See you again soon no doubt. Martin

  • 5

    Great service from start to finish

    By Ben B on 23 March 2018 | Purchase not verified

    Excellent service from initial enquiry to handing the keys over. Was really impressed with honesty and integrity throughout. Communication during initial discussions was excellent, the description given of the car was exactly as it was when we viewed it, and afterwards they even checked in to ensure everything was ok. Best car buying experience we’d ever had from an independent or a main dealer.

    Reply from Bassetlaw Automotive on 26/03/18

    Thanks Ben, it's great to read your opinions. I always try and be honest and fair and it's important that I've supplied you with a right car, that's why I like to keep in touch. It'd be great to see you here again in the future. Take care, Martin