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Customer reviews of Bassetlaw Automotive

We're extremely proud of the feedback our customers have left because we genuinely care about giving the best levels of service. We understand that buying a car can be an uncomfortable & daunting prospect, so we strive to make the buying process as simple & hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Bassetlaw Automotive

Bassetlaw Automotive

Based on 68 customer reviews

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  • 5

    Highly recommend Bassetlaw Automotive.

    By Claire H on 18 September 2018 | Verified purchase

    Bassetlaw Automotive is a company I thoroughly recommend. The standard of Customer Service is excellent. I am very pleased with the quality of car I purchased. We all know that buying a car can be a stressful experience but I can honestly say that there was no stress involved because of the highly professional and friendly service given. I will confidently be recommending Bassetlaw Automotive to friends and family.

    Reply from Bassetlaw Automotive on 19/09/18

    Thank you for your review Claire. I don't believe that buying a car needs to be stressful, in fact I think you should enjoy the experience. It's great to hear that you're pleased with the car and you know where I am if you need me in future. Martin

  • 5

    Excellent car dealership

    By Jonathan T on 21 August 2018 | Verified purchase

    It was a pleasure to deal with Martin a really friendly person and the car he sold me was in pristine condition mechanical and visually for its age. He’s an honest person with a good business

    Reply from Bassetlaw Automotive on 29/08/18

    I'm glad you're happy with the car Jonathan and thank you for travelling over to see us. I appreciate you taking the time to share such positive feedback. If you, your family or friends need me in future then it would be great to see you again. Martin

  • 5

    5 Star dealer.

    By Mike R on 06 August 2018 | Verified purchase

    Martin was a pleasure to deal with from the start. He kept me informed of the car's potential sale while I was busy trying to sort the money and held on to the car for me. He brought it to my mechanic so he could give it a look over and when I purchased the car he picked me up from the train station and put £20 of fuel in it! The car is fantastic and well presented. I would have no hesitation in doing business with Martin again. Great guy.

    Reply from Bassetlaw Automotive on 09/08/18

    Thanks for taking the time to review us Mike. I know you'd had your eye on the car for a while so it was great to finally see you drive it home.It was a pleasure meeting you and if you ever need a lift from Retford train station again then just give me a shout. Martin

  • 5

    Amazing experience

    By Amy F on 25 June 2018 | Verified purchase

    I would throughly recommend Martin to absolutely anyone. He is so friendly, approachable and knowledgeable. Completely reliable. The car is in immaculate condition to say it is 8 years old. From the get go, the communication was excellent and continued throughout the purchase of the car and also after as Martin continuously checked up to see if the car was at my standards. I would definitely purchase a car via him in the future.

    Reply from Bassetlaw Automotive on 26/06/18

    Hi Amy, Thank you for taking the time to send me a review. Thank you also for your kind words. If you need any help or advice going forward then you know where I am and it’d be great to see you again in future. Martin

  • 5

    A pleasure to deal with

    By Debbie C on 24 May 2018 | Verified purchase

    What a fantastic experience buy my car from Bassetlaw Automotive. A pleasure to deal with right from my initial call through to picking up my car. They spent time talking to me and gave me all the time I wanted to look round the car and ask questions. I was kept informed at all times. Would definitely recommend them to anyone looking to buy a car. Can't thank them enough.

    Reply from Bassetlaw Automotive on 24/05/18

    Thank you Debbie for sharing your opinions. It was a pleasure meeting you guys too and I’m glad that we got you back in the road so quickly. Enjoy the car and I hope to see you in the future. Martin

  • 5

    Purchase of an Alfa Mito

    By Lorraine L on 02 May 2018 | Verified purchase

    I bought an Alfa Mito from Bassetlaw Automotive.It was a friendly and stress free car buying experience.No pressure sales. Nothing too much trouble.Would definitely recommend.

    Reply from Bassetlaw Automotive on 02/05/18

    Thanks for the kind words Lorraine. I don't believe there's need for stress & pressure in today's age but I'm glad to hear it makes a difference. You know where to find me if / when you need me in the future. Martin

  • 5

    very enjoyable not the usual pressure

    By Alan W on 12 April 2018 | Verified purchase

    Very calm and informative nice experience.Nothing was to much trouble If the car is as good as the salesman i shall be very happy.

  • 5

    Absolutely Fantastic

    By Russell D on 27 March 2018 | Verified purchase

    Absolutely fantastic from start to finish. From the initial contact and throughout the purchase. I thoroughly brilliant dealer to work with. If only I had more cars to buy and sell.

    Reply from Bassetlaw Automotive on 28/03/18

    Cheers Russell, Thank you for the feedback! It's really encouraging to hear how happy you guys were. It's so easy now to keep in regular contact throughout with texts and emails pretty much 24/7. I'm glad it makes a positive impression. Best wishes for the future to you, C & the kids and I'm sure the car will serve you well. Martin & my family...

  • 5

    Highly recommended trustworthy and honest

    By Heidi P on 23 March 2018 | Verified purchase

    Martin was professional throughout answered all my questions open and honestly. Replied quickly to Emails. After two disaster purchases of second hand cars Martin has restored our faith. A true family man that would only sell a car he would use for his own children. I would recommend Martin to anyone wanting to purchase a reliable second hand car. He was a true breath of fresh air compared to previous experiences and had restored our faith that there are some decent second hand car dealers out there. After care fantastic and nothing too much trouble. We wish Martin and his family all the very best for his new business.

    Reply from Bassetlaw Automotive on 23/03/18

    Thank you Heidi, I'm glad I was able to provide you guys a level of service that stood out from the crowd and a car that you'd been looking for so long. Your Mazda really is a gem and I'm sure you'll enjoy many miles of happy motoring. Don't hesitate to get back to me if you need anything and thank you both once again for your business. Best wishes, Martin

  • 5

    Welcoming, professional, efficient and friendly.

    By John L on 29 January 2020 | Purchase not verified

    Very professional and certainly willing to meet your requirements however strange and supply a first class service.

    Reply from Bassetlaw Automotive on 29/01/20

    Hi John! Thanks for taking the time to write a review. I hope Mrs L and the grandkids enjoy it as much as the last one. All the best, Martin